Ask Katie Duke: “How do you keep calm when dealing with aggressive patients?”
Got a question about the state of the nursing profession, nurses as they’re portrayed the media or an on-the-job dilemma you need advice about? Well, you’re in luck!
Last week, we asked readers to tweet questions to Katie Duke, our Scrubs magazine cover model and one of the stars of NY Med. Check out her answers below and don’t miss her next Twitter chat if you’re got a burning question you need answered!
What do you do to keep yourself calm when dealing with aggressive patients or family members in the ER?
You should always maintain calm authority. And always call security when escalation starts; do not tolerate aggressive verbal or physical behavior, at all. Use your resources of physician backup, security, and charge nurses. Always use the police when necessary.
What drew you into nursing besides your family history of nursing?
My fascination with the human body and what it can and cannot handle.
Hey Katie, what is your first tattoo? Are you getting more?
My first tattoo was my horoscope sign. I’ll probably get more whenever I get the itch.
After Scrubbing In you were the example of a realistic role model of nurses. Your feelings?
PROUD!!! Scrubbing In was only an example of young adults parting and fighting with each other. That’s fine for reality TV, but being a realistic role model for nursing means: I won’t sell out my professional pride and dignity for 15 minutes of fame, I will be aware of what my personal choices will reflect upon my profession, and I will show that nurses work hard, are highly trained and are also a genuine piece of the healthcare team.
TOTALLY excited–I was pleased to be at the private screening for this doc film and met the director. I am so excited that this film touches on the human aspects of national nursing and taking care of “people”… from jails to rural nursing homes. These stories are endearing.
Advice for new nurses?
Be proactive about getting a job–network, be aggressive and make contacts within hospitals and managers. Get your BSN and get certified–it will always benefit your career. Don’t be afraid to ask questions or to admit that you don’t understand something. We have all been a “new nurse” and the way we learn is to embrace the nerves and the uncertainty and take it as energy to move in a forward motion.
How do you feel about hospitals not hiring ADNs? We passed the same exam…
I wish that this wasn’t an issue anymore these days. I myself was an ASN/ADN, but 10 years ago times were different. The fact that more and more hospitals these days won’t hire ASN/ADNs is disheartening because we still have SO MANY programs nationwide that are pimping out these degrees. Where are these capable and qualified nurses to turn? I feel that these nursing programs should either be phased out or facilities/hospitals be required to hire competent qualified ASN/ADNs. This is something that the ANA should stand for. I support the BSN as a minimal requirement for nursing in the future but we need to make sure that the nurses of today’s programs are able to work and find job security.