Author Archives: Kathleen D. Pagana
About Kathleen D. Pagana
Kathleen D. Pagana, Ph.D., RN, is a keynote speaker and bestselling author. She recently wrote The Nurse’s Etiquette Advantage: How Professional Etiquette Can Advance Your Nursing Career. She is also the coauthor of Mosby’s Diagnostic and Laboratory Reference and Mosby’s Manual of Diagnostic and Laboratory Tests. These books have sold more than one million copies and have five language translations. Please visit Kathleen’s Website at kathleenpagana.com.
“As a new graduate, one of my biggest challenges has been calling a physician on the phone. I often feel flustered and unsure of myself. Then they get frustrated. Can you help? Does this get easier with experience?” —Flustered on the Phone