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Managing patient rage quiz part 2

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Test your knowledge of managing angry patients with our Managing Patient Rage II quiz.

This is part 2 of 3. Take the first test, and be sure to look for portion 3 coming soon!

Managing Patient Rage Quiz II
(10 questions total)

When dealing with an angry patient, which of the following should you do?





You should evaluate the merit of the patient’s complaint while you are listening to it to determine whether the anger is unjustified or unreasonable.



Don’t assume that the issue the patient is complaining about is the real issue.



Which of the following is NOT a possible sign or clue that the patient’s anger may be escalating?





It is important to be rational with an angry patient.



It is important NOT to respond to a patient’s anger with your own anger.



It is important for you to set limits with an angry patient.



It is important NOT to take an angry patient’s remarks and insults personally.



Which of the following facial expressions is most suitable when dealing with an angry patient?





It is important to interrupt an angry patient so that you can calm him down and explain the situation.





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3 Responses to Managing patient rage quiz part 2

  1. Melody

    Trying to deal with this type of patient is horrible, especially when the hospital and administration will not help. Now explain to me again, how to handle the ‘Heroin’ addict that complained that I made them feel unsafe that was angry and yelled at me? Thus costing me my job!! Yes!! They file complaints for whatever reason they want and we as nurses do not have any ‘rights’ or recourse!!

  2. DENISE PEACE

    This quiz is too generalized, and does not apply to all situations. Setting limits IS important, for example, it is never okay to allow a patient to continue to scream at you threateningly or attempt to physically hurt you. And, the nurse should ALWAYS be rational, which doesn’t necessarily mean that an angry person is rational!

  3. nellie272003 RN

    I find these quizes helpful in reminding us what to do (especially with body language and listening skills) but sometimes I don’t have time to listen to a patient complain one more time that the meal wasn’t up to par. I don’t have the time to settle down a patient who is throwing a temper tantrum yet again becuase he wasn’t allowed out on a pass since he was caught smoking in the bathroom. I think that it is great to listen/.offer encouragement/offer guidelines (consequences for their rude behaviour, you are not to continue yelling at me, etc.) but it is also important to walk away when you feel yourself getting heated, encourage the patient to take their own space and settle down. If you are willing to listen to an angry, agitated patient-you will be there in their room with them ALL DAY! Also, if you see a patient getting angry with a nurse, do NOT intervene (unless the patient attempts to physically abuse the nurse). I’ve had that happen so many times and I have felt belittled, upset with the nurse and devalued. I will ask for help if needed, and if the nurse requests security, or asks the patient to go to their room to settle down-please, please back them up (even if you disagree with it). There is nothing more humuliating than allowing patients to manipulate and staff split!

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