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In Part III of our Charting Conspiracy series, Dr. Brady and Nurse Rebekah show you how acting harmoniously can improve patient satisfaction—and protect you in court.
Dr. Brady: What should have been done for our patient with the TIA in Part II of our Charting Conspiracy series? In terms of care, communication and charting, everything would have gone much better if all the providers had been acting in harmony.
If the nurse and doctor shared all the relevant information, perhaps the patient would have been admitted and the stroke avoided. Even if the stroke still occurred, if everyone had worked and charted consistently, the patient may have at least felt that everything that could have been done was done and it was no one’s fault.
Or even if she did blame someone and hire a lawyer, the lawyer would have subpoenaed the chart, and after looking it over, realized that she received good care and advised her to drop the lawsuit.
Nurse Rebekah: I love conspiracies, but more like the kind that say the moon landing was fake and that the government is listening to our cell phone conversations.
I certainly don’t live in fear of lawsuits. I’ve been to court—it wasn’t fun, the food is horrible and the parking is worse—but I KNEW I gave the best nursing care I could. Even better, I KNEW I had charted pretty darn well. You know who came up with the saying “If it wasn’t charted, it wasn’t done?” Lawyers. When you do your best, you don’t worry about lawyers and judges, and you don’t feel bad about yourself or your work ethic. So chart consistently, according to your standard of practice, and avoid mistakes and self-esteem issues. Seriously, it will save you a ton of money in psychotherapy.
Take the harmonious tack a bit further by learning how to conspire with the rest of your team. Dr. Brady and Nurse Rebekah discuss the importance of choosing your words in Part IV of our Charting Conspiracy series.
Spoiler: You get to decide how you tell the truth.
Usually, we try to tease you with a little information, just enough to encourage you to read the entire article. This time, though, the message is so important that we gave it to you up front: You get to decide how to tell the truth.
Chart chart chart to protect yourself! I think depending on the computer system that your hospital uses, some means of charting are actually very efficient in getting information from person to person throughout the days more accurately than by word of mouth at times. Similar to that childhood game, telephone, sometimes information gets skewed from one verbal report to another. Once something is documented, it is set in stone in the chart and all medical personnel have access to that. In an efficient charting system, something that the nurse may forget to pass on in report can be picked up by the incoming resident because it is in the chart. Charting enhances communication but should not act as a sole means but as a cohesive addition to verbal communication.
By Yasmin on December 30, 2009 at 11:37 am