I recently read the following instructions on delivering bad news to patients: “First, stand when addressing the patient, so they know who’s in charge. Second, hold an x-ray or other prop to show this is serious and that you are the expert.” Wrong, wrong, wrong!
As a childbirth educator and a nurse on the labor and delivery floor, I encounter both types of patient: the educated and the clueless. The thing is that every patient is entitled to know what is happening to their bodies, right?
Are you aware there are actual policies and procedures out there regarding how nurses and other healthcare professionals conduct themselves on social media sites?
Tip #1: We all know to always maintain direct eye contact, but also make it a point to maintain the patients eye level. Meaning, unless you can’t prevent it, don’t interview your patient standing over them.
Nurses are trained talkers. We use our words to express SBAR, to educate our patients, to report off to other nurses, etc. Yet I am noticing there are times we need to just shut up.
When patient information gets mangled, it can be like the game where a “secret” is whispered into the ear of one person, then that person whispers the info into another person’s ear…
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