Patient’s family members
When communicating with a patient’s family members, watch for these subtle body angles that speak volumes:
1. Leaning away
We lean away from things and people we don’t like, even from coworkers, when they say things we don’t agree with. If a nurse notices this behavior, it’s a sure sign that some part of the communication needs to be clarified.
2. Crossing of arms
A sudden crossing of the arms during a conversation could also indicate discomfort. Reading all these signs correctly could greatly improve the interaction and the customer satisfaction—in this case, the patient’s family members.
3. Intense eye contact
While direct and prolonged eye contact typically signifies openness and engagement, an exaggerated ‘hard’ stare’ is a sign that a patient’s family member may be feeling hostile.
Patients | Coworkers | Manager | Patient’s Family | Different Cultures | Improve Your Workday