Managing patient rage quiz: part 1

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Did you know that violence against nurses has actually become a felony in some states? But unfortunately, nurses can’t depend on legislature alone to prevent patient (and lateral!) violence, so nurses are taking action to learn to protect themselves. Test your knowledge of managing angry patients with our Managing Patient Rage quiz.

This is part 1 of 3, so be sure to look for the other portions soon!

Managing Patient Rage Quiz Part 1
(10 questions total)

Which of the following is NOT an example of aggressive behavior by patients that should be documented:





A patient likely to experience an "expectation gap" - the difference between a patient's expectations and the actual interactions or outcomes with a nurse - would least likely fit the following description:





When a nurse allows an angry patient to vent, the following nonverbal behaviour may help de-escalate the situation:





When a nurse allows an angry patient to vent, the following nonverbal behaviour may help de-escalate the situation:





One of the first steps a nurse should take to resolve a dispute with an angry patient is to:





When attempting to defuse a patient's anger, a nurse should always address the patient by title and last name, e.g., Mr. Smith, Mrs. Jones, etc.



Always document problems with aggressive patients in their medical record.



Patients may experience expectation gaps despite interactions or outcomes that would be considered reasonably acceptable by professional standards.



If a nurse or staff member is assaulted by a patient, he or she should get medical treatment regardless of the severity of the injury.



Allowing an angry patient to vent without interruption encourages adversarial behavior.





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