What I’d like for Nurses Week next year, part 2


3. Managers who have actually worked as nurses in the units they manage, or in a close approximation thereof. Currently, we have one—one—manager in our system who’s worked for more than a year on an acute-care unit. The rest of our managers either worked for a year, then went back and got MBAs or degrees in management, or came straight out of school with a double major in nursing and management and never worked the floors at all. The difference between a manager who knows what happens on the floor and one who doesn’t is too huge to go into here; let’s just say that until you’ve walked the walk, I’m not going to pay much attention when you talk the talk.

Next: Less focus on customer service, more on quality patient care. →

Agatha Lellis
Agatha Lellis is a nurse whose coffee is brought to her every morning by a chipmunk. Bluebirds help her to dress, and small woodland creatures sing her to sleep each night. She writes a monthly advice column, "Ask Aunt Agatha," here on Scrubs; you can send her questions to be answered at

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