My patient said what on the Press Ganey survey?!

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It’s sad but true: Sometimes patients think nurses are only around to be their own personal service staff (never mind that whole “keeping people alive” business)! The Press Ganey survey often is indicative of that mentality. We asked our Facebook fans about the funniest complaint they’ve ever received on a Press Ganey survey; their responses will make you laugh out loud (and shake your head)!

We had a family once complain that the nurses were “too happy and too smiley” when we went into their mother’s room. (Their mother’s condition was not serious or anything of that nature.) Just goes to show that we can’t win :(
Dawn Short Straley

Our hospital didn’t have Splenda…made it into the Press Ganey!
Delia Walck-Larson

A patient complained that the room smelled. He had a GI bleed. Not a whole lot I can do about that smell, sorry!
Jennifer Jenkins

“The food [delivered from the standard meal cart] was too hot. Not spicy hot, temperature hot.” What??? Trust me, the food is lukewarm!
Allison Southworth Gibeault

A detoxer given beer with dinner complained about the brand.
Debbie Dorsett

We had a complaint that the hospital stocked Pepsi products and not Coke….
Jennifer Raymond

This is no joke: “I got terrible sleep. Not only are the beds uncomfortable, but my roommate was dying all night and his breathing was very noisy. All the staff kept coming in and out. Everyone should have private rooms.”
Gladys Pico-Vielma

We have had patients distressed that we checked on them too much…umm…you’re in a hospital for a reason!
Mary Margaret Terry

What’s the funniest complaint you’ve ever received on the Press Ganey survey?

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2 Responses to My patient said what on the Press Ganey survey?!

  1. Drivera

    Its always a pleasure as soon as they’re in a bed ask for food, pain meds, water, towels…someone say Holiday Inn…I thought you were sick??? LOL!

  2. stilldancer Student

    Now don’t shoot me, but I really don’t think this article is all that fair. I am only starting out on my nursing prereqs, so I’m sure it is impossible for me to fully appreciate how annoying, insulting, frustrating, etc. these comments feel to someone who is working hard to provide care in a difficult setting. However, as a patient, including a major trauma resulting in my hospitalization for 2 months followed by my staying at a nursing home for 2 1/2 months (at the ripe old age of 20 years), these don’t seem amusing to me.

    I’m not saying the patients should get all (or even any) of these problems fixed, but when you are in a lot of pain and/or feeling incredibly physically miserable, things like pepsi vs. coke, or whether there is splenda can feel like a big deal. Alternatively, they might not really consider it a big deal at all, and just have written it down because it was the first thing they thought of or they figured maybe lots of other people would also prefer coke as well and if they all wrote it down maybe the hospital could change it without a big fuss (probably not at all true, but you never know what people are thinking). I can even relate to some of the seemingly impossible complaints – too happy/smiley (umm, I feel like SHIT, what are you so thrilled about?) and checked on too much (I can’t get any rest because I get woken up every twenty to thirty minutes for vitals, meds, shift change, etc.,; or yes I still feel HORRIBLE like I did 20 minutes ago, could you stop reminding me?). Again, I don’t have a good solution – it can be pretty much impossible to know whether a patient will feel validated and understood when you approach them with a serious tone or if they will feel everyone is dreary and dragging them down. Or for the patient complaining of the roommate dying – obviously can’t do much about that and there is limited space in a hospital for additional rooms. However, when you are trying to recover and all you want is to get some much needed rest, someone dying behind the curtain is in fact disruptive and unfortunate. I probably wouldn’t choose to voice such complaints because I am well aware that these things don’t have simple solutions, but I still think them, and it’s not because I think a hospital is a Holiday Inn.